Warranty

WARRANTY REGISTRATION

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CONTACT INFORMATION

 

 

WARRANTY INFORMATION

ESL Vision, LLC (hereinafter ‘Company’), provides the following limited warranty to those LED lighting products and accessories purchased from Company by any Distributor and/or a Distributor’s customers (hereinafter ‘Purchaser’). This limited warranty is a Purchaser’s exclusive remedy, and applies as follows to new LED Products purchased by Purchasers in the United States or Canada, which are accompanied by this written warranty:

Warranty

Subject to the exclusions contained below, Company warrants its LED lighting lamps / tubes / Fixtures / bulbs and accessories (“Products”), which are sold to Purchaser for the reasonable and customary purpose(s) for commercial and/or residential lighting uses, to be free from defects in materials and workmanship under normal usage for the period(s) outlined below.

Products Covered

Please reference the pages below.

Replacement Policy

ESL Vision, at its option, will, at no charge, repair or replace any Product that does not conform to this warranty. Company has the right to inspect and evaluate any returned product to determine the cause of any warranty claim. If the Company finds that the claim results from an excluded condition and/or act, then the Company shall not be obligated to repair and/or replace the product. Upon finding that the warranty claim is covered by this warranty, then the Company, at its sole option, provide a functionally equivalent reconditioned, and/or a refurbished and/or a pre-owned and/or a new Product for satisfying Company’s obligations under this warranty.

If purchaser has any questions regarding further information about ESL Visions policy please email warranty@eslvision.com. Please include a picture of your defective lamp including the manufactured date.

You will receive instructions on how to ship the Product(s), at your expense, to the Company. To obtain the benefits of this warranty service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of the name and location of the installation facility (if applicable) and, most importantly; (d) your address and telephone number

WARRANTY EXCLUSIONS

Damages or Failures

This warranty does not cover damages or failures caused by acts of God or as a result of any abuse, misuse, abnormal use, or use in violation of any applicable standard, code, and/or instructions for use in installations, including, but not limited to, those contained in the National Electrical Code, the standard for Safety of Underwriters Laboratory, Inc., Standards for the International Electrotechnical Commission, and the Standards for the American National Standards Institute. Company reserves the right to examine any products and/or accessories to determine the cause of failure and patterns of usage. The date of the purchase and installation must be verified to validate the elapsed operating hours if a warranty claim is made. If product life is not validated, the product date code will be used to establish elapsed time based on Company’s estimate of usage.

Abuse & Misuse

Defects or damage that result from: (a) improper operation, improper installation, storage, misuse or abuse, accident or neglect, to the product resulting from misuse; (b) contact with liquid, water, rain, (for products that have an Ingress rating less then IP46) or dirt or the like, heat that exceeds the lamps specification requirement, or other extreme environmental conditions; (c) subjecting the Product or accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Company, are excluded from coverage.

Unauthorized Service or Modification

Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, modification in any way by someone other than Company, or its authorized distributors, are excluded from coverage.

Limitations

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE DISTRIBUTOR AND ITS CUSTOMERS, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL COMPANY BE LIABLE, WHETHER IN CONTRACT OR IN TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, OR FOR ANY AND ALL INDIRECT, INCIDENTAL, SPECIAL AND/OR CONSEQUENTIAL DAMAGES OF ANY KIND, AND/OR LOSS OF REVENUE AND/OR PROFITS, LOSS OF BUSINESS, AND/OR OTHER FINANCIAL LOSS ARISING OUT OF AND/OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another. The laws of the state of Utah shall apply to the interpretation and/or enforcement of the terms and provisions of this warranty.

Laws in the United States and other countries preserve for the Company certain exclusive rights for issued and/or patented, trademarked products and/or copyrighted information. No other use of the Product is permitted by the Purchaser, its agents, clients, customers, those acting on behalf of, or at the request of, Purchaser, Purchaser’s successors, designees, and/or assigns, including without limitation, the disassembly of such products.

The foregoing warranties constitute the sole and exclusive remedy of the Purchaser, and the sole liability for the Company. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IMPLIED.

Seller reserves the right to modify this warranty from time to time. Any modification of this warranty shall effective for all orders placed with Seller on or after the effective date of such revised warranty.

DATE: February 2017

Individual Lamp Series Limited Warranty:

ESL VISION LIMITED WARRANTY: ESL GENERAL LAMP SERIES

Limited Warranty: ESL Vision warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 10 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.

Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL CL&PL LAMP SERIES

Limited Warranty: ESL Vision warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 10 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.

Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL QC SERIES (ALL QC LAMPS)

Limited Warranty: ESL Vision warrants that this product will be free from defects in material and workmanship and will operate for 7 years based on up to 24 hours average usage per day/7 days per week form the date of purchase OR will operate 10 years based upon 12 hours of average usage per day/7 days per week form the date of purchase. In the event that this product does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.

Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL MUR, CANOPY, AREA LIGHT, AND WALL PACK

FIXTURE

Limited Warranty: ESL Vision warrants that this Fixture will be free from defects in material and workmanship and will operate for 10 years based on up to 12 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp or its subcomponents do not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.

Effective Date: January 1, 2016
ESL VISION LIMITED WARRANTY: ESL DISK FIXTURE

Limited Warranty: ESL Vision warrants that this Fixture will be free from defects in material and workmanship and will operate for 5 years based on up to 12 hours average usage per day/7 days per week form the date of purchase. In the event that this lamp or its subcomponents do not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.

DATE: February 2017

Effective Date: October 1, 2016

ESL VISION LIMITED WARRANTY: ESL Ti SERIES (ALL Ti Products)

Limited Warranty: ESL Vision warrants that this product will be free from defects in material and workmanship and will operate for 7 years based on up to 24 hours average usage per day/7 days per week form the date of purchase OR will operate 10 years based upon 12 hours of average usage per day/7 days per week form the date of purchase. In the event that this product does not last the term of the warranty and has met the requirements of the basic warranty ESL Vision will at its option send you a refund or provide a replacement. REPLACEMENT OR REFUND IS ESL VISION’S SOLE WARRANTY OBLIGATION.

Effective Date: February 1, 2017